Your phone rings first. Connie gets the ones you miss.

She answers in your company’s name with a first name you pick, and she talks like a front desk person, not a phone tree. She doesn’t announce that she’s AI. If a caller asks her straight out, she tells the truth in a few words and goes right back to their problem. Callers hear “this call may be recorded” before she picks up. Your phone still rings first; she only gets the calls you’d have missed.

You choose. For a burst pipe or a sewer backup, most plumbers want the on-call tech woken up: give her the on-call number and she hands those calls over after giving the shutoff instruction. Everything else gets the details and a promised callback first thing.

Only the ones you give her. Tell her your trip fee or after-hours charge and she can say it. She never makes up a price or quotes a job. For anything else she takes the details and tells the caller you’ll follow up with a price. Everything else she says comes from your setup, too: Hours, service area, whether you do drains, water heaters, sewer lines or furnaces, your trip fee policy. She answers from your info and takes a message only when you’re actually needed.

No. Customers keep calling the number on your truck. You turn on no-answer forwarding to a local Connie number we give you. On most cell phones that’s one short code (for example *71 on Verizon, or **004* on AT&T and T-Mobile); on a landline or a VoIP phone system it’s a setting. It works with any carrier. You set it up yourself online in a few minutes, and the setup shows you the exact code for your carrier. No calls or visits needed.

No. She only books inside the hours you set, only open times on your Google Calendar, and only the work on your services list. If you don’t do a kind of job, she says so and doesn’t book it. Robocalls are filtered and never show up as jobs. Every call has a recording and a transcript, so you can hear exactly what she told your customer.

By your own call summaries. The 30 days start the day Connie starts answering your missed calls. What counts as a job, in plain words: a call you missed, that Connie answered, whose summary shows a booked visit, estimate, or inspection on your calendar. Test calls from you or your team don’t count. If there isn’t at least one by day 30, email hello@secondring.app and we refund your first month in full. No forms, no sales call. Stay or cancel, your choice.

Yes. It has answered every missed call at South Bend Computer Repair (the founder’s shop) since August. Real numbers, including what went wrong, are in the case study. There are no home service customers yet; the 20 founding spots just opened. You can hear it answer as your own company any time on the demo line, (574) 235-1616.

No contract; cancel anytime. No surprise upgrades. Turning it off is one code on your phone (for example *73 on Verizon). There is no setup fee on any plan. Founding answers every missed call with a fair-use limit of 300 minutes a month; past that it’s $0.35 a minute, and we email you before any extra minutes. We never move you to a pricier plan on our own; a busy week just shows up as those extra minutes, and you decide if you want to change plans. Extra minutes past the other plans are $0.35 each on Starter, $0.25 on Pro and $0.20 on Scale, and sales tax applies where required. Once texting launches, US carriers require every business that texts customers to register its number and charge for it (today about $20 one-time plus about $2 to $10 a month); we pass that through at cost and show you the exact amount before you turn texting on. Leave texting off and you never pay it.